![]() ![]() If your package is deemed to be missing, you will be instructed to file an insurance claim for the package. If you still can’t find the package, wait 24 hours and contact USPS. Furthermore, ask your building manager or neighbor to confirm they did not sign for the package. While contacting USPS is the best move, you should confirm that the package has not been delivered.Ĭheck your environment to make sure that the package was not placed in a discrete position by the driver. When your USPS tracking update says delivered, but there is no package, it is normal to panic. This update should change immediately after it has been scanned. This usually happens when a recycled tracking number is used. Why does USPS show your package as delivered when you just shipped it? It only happens on rare occasions and could take an extra 24 hours to deliver the package. FAQs Does USPS mark a package as delivered before delivery? The USPS will get back to you and notify you if you are eligible for an insurance claim and how to go about it. They will also try to determine the reason the package is missing.Īfter all the necessary steps have been taken and the package is still yet to be found, a potential insurance claim will be next. Head down to the USPS Missing Mail Search page and provide appropriate details for the package.Īfter the request has been filed, USPS will try to trace each step your package went through. This can be done once you log into the USPS website. I recommend using the website, which is the online method. ![]() You can do this online or through any of their representatives by visiting the USPS local office near you. You can file a missing mail report if the package is not located after 7 days. USPS will ensure they work adequately to locate your package during this period. What happens if you still can’t locate your mail or package?Īfter contacting USPS and providing details for your package, you will be instructed to wait 7 working days. You can reach them during working hours: Monday to Friday, 8 AM to 8:30 PM, and on Saturdays, 8 AM to 6 PM EST. ![]() However, I do not recommend this as it takes longer to get a response via email.Īdditionally, you can speak to USPS customer care directly (1-80). You can also send an email request via the email address provided. You can contact the local post office near you. If you can’t still find the package after waiting for 24 hours and following all the steps mentioned above, then contact USPS. So, waiting 24 hours before taking further action is only logical. So, it could be that you came across this update even though the package is still in transit. Even on the USPS site, it is stated that packages could be delivered on rare occasions but could take an extra 24 hours to arrive. It could also be that the tracking status says delivered, but the package has not yet been delivered. Hopefully, one of your neighbors or the building managers signed for the package on your behalf. Speak to your neighbors and building manager about a delivered package, but you can’t find it. This is logical, especially if he or she does not want to leave the package outside. The driver could have mistakenly dropped the package off with another person at the address.Īlso, he might have dropped it off with someone at the address because you were unavailable to receive the package. If USPS says delivered, but no package, another move you should make is to ask people around. If you stay in an apartment, check the parcel locker the apartment has, perhaps the driver left it there. ![]() The driver will usually keep the package in a discrete position to ensure it doesn’t get stolen or wet if it rains.Ĭheck discrete locations on your property, like the back door, porch, garage, or mailbox. Check around your propertyįirstly, you should check around your property to verify the package is not stationed somewhere. Conclusion What should you do if USPS says delivered, but there is no package?īefore you go about contacting USPS customer care or visiting the nearby post office, you should 1. ![]()
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